|
EARTHLINK'S ADVICE ON SPAM
Hello, You are receiving this message in follow-up to a report received by the EarthLink Abuse Department. You may have submitted this report to a number of addresses including but not limited to <abuse@abuse.earthlink.net>, <abuse@mindspring.com>, <abuse@netcom.com>, or <abuse@onemain.com>. Our ticketing system would seem to indicate your report regards an issue for which we have already received a number of similar reports. Unfortunately, due in part to high volumes of reports that a single incident can generate, we are unable to respond personally to all reports. If this was a complaint about a particular junk e-mail, we appear to have received as many complaints as is necessary to take appropriate action and do not require any further reports to document this incident. It would appear from an automated check of your message that the mail you are reporting did not originate from EarthLink or our associated networks. Junk e-mailers will often attempt to hide their true identities behind false e-mail addresses and other types of forgeries. In general, the numeric IP address within the reported mail's headers are a much better indication of the mail's true origins. This report is being returned to you because there appear to be no numeric IP addresses in the headers of the reported mail that match IP addresses within our network. This means that the mail likely did not originate with us, and therefore we cannot enforce our policies on the junk e-mailer. Advertising a website hosted on the EarthLink network(s) via junk e-mail is also a violation of our policies, but our pre-processing system sometimes has difficulty in recognizing such reports. If you are reporting such a website, please read the remainder of this message for resubmission instructions. Due to the variety of reporting formats we receive, it is possible that our automated preprocessing has misidentified your report. We strongly encourage the use of SpamCop <http://spamcop.net/>, a spam reporting service which uses a standardized format that allows us to quickly identify your report, and will also help insure that your complaint reaches the appropriate party. It is unfortunately easy to forge a domain name in a return address. If you are reporting a junk e-mail based solely on the return address, please take a moment to review the following links: To learn how to report spam so action is taken: <http://spam.abuse.net/userhelp/howtocomplain.shtml> To learn how to locate e-mail headers in your e-mail client: <http://help.mindspring.com/features/emailheaders/extended.htm> To learn how to interpret e-mail headers: <http://help.mindspring.com/features/emailheaders/> To investigate the owners of a numeric IP address: <http://www.arin.net/> To investigate the owners of a domain name: <http://www.internic.net/> Other useful lookup tools: <http://samspade.org/> [ Arin.net, internic.net, samspade.org and abuse.net are not directly affiliated with Earthlink, they are external resources with which we believe provide useful information to people reporting spam and abuse. ] If, upon review of your mail, you believe that your report should be personally reviewed by an Abuse staff member, please reply to this message. Include this entire text and your original message located below. When resubmitting reports, please include a brief explanation as to why resubmission was necessary. When we receive your resubmission with this message included, we'll investigate the matter and use it to further refine our filters. Thanks for your report, EarthLink Abuse Staff The EarthLink Appropriate Use Policy, Users Agreement, and Privacy Policy can be found at: <http://earthlink.net/about/policies/>
|